Choosing the Right Gear – FAQs

Are your lashes reusable?

Yes! If removed gently and cleaned properly, our lashes can be reused 2–3 times.

Are the lashes safe for sensitive eyes?

Yes, our products are made with hypoallergenic materials. However, if you have a known sensitivity, we recommend doing a patch test first.

Where do you ship?

We currently ship nationwide and internationally, if applicable. Shipping options and charges are shown at checkout.

How long does shipping take?

Standard shipping takes 3–7 business days. Express options are also available at checkout.

How can I track my order?

Once your order ships, we’ll send you a tracking link via email or SMS.

My package is delayed or lost—what should I do?

Please contact us with your order number, and we’ll help you track or replace your order ASAP.

What’s your return policy?

Due to hygiene reasons, we only accept returns on unopened, unused products within 14 days of delivery.

How do I request a return or exchange?

Contact our customer support with your order details, and we’ll guide you through the process.

What if I received the wrong or damaged product?

We’re so sorry! Please contact us within 48 hours of receiving your order, and we’ll fix it right away.

Do you have tutorials or guides?

Absolutely! Check our website’s “How-To” section and follow us on Instagram/TikTok for tips and tutorials.

Can I become a brand ambassador or affiliate?

We love partnering with lash lovers! Reach out through our “Work With Us” page to apply.

I still have questions. How can I contact you?

You can reach us via our Contact Us page, email, or chat. We’re happy to help!